Shipping policy

Thank you for shopping with Pentacon.V. Every order is processed with care to ensure you receive the highest quality products.

Order Processing

Please allow 5-7 business days for your order to be processed before it is shipped.

During new product launches, holidays, and promotional events, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding major holidays.


Shipping Times

Because our products are made and shipped through our overseas production partners, estimated delivery times are:

  • United States: 7–15 business days
  • Canada: 10–18 business days
  • International: 10–21 business days

Shipping times are estimates and may vary due to customs processing, weather, carrier delays, or other factors beyond our control.


Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to update after your shipping confirmation is sent.


Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided, please contact us immediately. Once an order has entered production or has shipped, we cannot guarantee that address changes can be made.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be reshipped.